Steno Writer Repair Services
Call Toll Free 1 (800) 399-4605
After hours open up a support ticket using our support ticketing system located on the site.
All parts and work guaranteed for 90 days. All techs professionally trained with over 30 years of experience.
|Steno Services We Perform||Writers We Service|
Include our service form when you ship your repair: SERVICE FORM
- The machine is completely disassembled.
- The machine is chemically cleaned using a non-toxic bio-green solution.
- The Stop Pads are replaced as needed.
- The Universal bar pad is replaced as needed.
- The Bank Bar Pad is replaced.
- All parts are checked for excessive wear.
- The Toggle Roller is replaced or refurbished. If it fails specification criteria, it is replaced.
- The Platen is reconditioned. If it fails specification criteria, it is replaced.
- The machine is reassembled and all mechanical parts are greased and lubricated to specification.
- The factory settings are verified and adjustments are performed as necessary.
- The ribbon is replaced.
- Adjustments are performed on all electronic components, including the contact assembly and switches.
- All motor gears are aligned to specifications and checked for proper operation.
- A complete diagnostics is performed to check computer interface (real-time), battery charging operations, electronic operations, and proper disk drive operation if applicable.
- The machine casing is cleaned and the key tops are polished
This process generally takes 3-4 man hours to complete! If you send us a writer for a basic cleaning and it's the tech's assessment that the writer needs an overhaul we will contact you with two options. Either upgrade to a complete overhaul or we will be unable to guarantee that your machine will work flawlessly after we perform the cleaning. We reserve the right to charge an additional $50.00 for an overhaul that is exceptionally dirty.
$215.00 complete overhaul
Most Professional Writers using paper
$325.00 complete overhaul - Includes Refurbished Ribbon
$250.00 complete overhaul without ribbon using paperless
Professional Paperless Writers including the Diamante®
$235.00 complete overhaul
ProCAT® Stylus, Smartwriter, Xscribe® Ultra, Meritwriter, Baron® TX
$325.00 complete overhaul
Machine repair is $90.00 per hour plus cost of parts. Estimates given before you are charged! All machine diagnostic services are subject to a $45-$85 fee based on time involved to fully diagnose and estimate repairs. No fees are charged if you proceed with the repair. All machine shipping is customer's responsibility unless notified otherwise. All return shipping is quoted based on delivery options and size and weight of the package. All shipping costs are for transportation only and do not cover shipping insurance. Shipping insurance is available and must be requested before repaired item is shipped. All repairs are shipped requiring a signature upon delivery. Any machines left at our shop for more than 30 days past invoice date are classified as abandoned and will be sold for charges.
Call us 800-399-4605!