Shipping & Returns
The following polices refer to all transactions on www.stenoworks.com or to all transactions transmitted by phone, email or fax.
Special! Get FREE standard shipping on all domestic orders of steno writers and most products! If you are ordering from outside the US you can add the item to your cart, view your cart and by putting in your basic address info it will give you a shipping quote. International shipping quotes do not include any additional taxes or import fees imposed by the destination country. If there are any questions, please call at 00-1-561-642-2862 or email us at [email protected] for additional information.
All shipping quotes are for transportation only and do not include shipping insurance or duties.
If an item is returned, normal shipping charges will be deducted from the refund - in other words, if you keep the item, the shipping is free - if you return it, then the shipping is not free. All refunds, credits, and exchanges are for the value of the equipment only, and do not include shipping charges. Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery. Offer is good until further notice and may be revoked or changed at any time. Free shipping offer does NOT apply to orders outside of the continental US or international orders. If you have any questions regarding this free shipping offer, please direct them to [email protected].
All items are shipped from Florida. We use FEDEX, UPS and the US Postal Service. Our general cutoff for shipping is 2:00PM EST. Most in-stock orders are shipped within the time frame noted in the shipping options, but there are exceptions. As you may already know, many of our products are refurbished and require testing and customization by our own technicians, and these products are manufactured in exactly the configuration you desire. Orders containing "custom", "built-to-order" and "special order" items do not ship per the normal schedule. There is no identification on individual products to show status (special order, custom, built-to-order, etc.). If you need to know the availability of a specific item, please call us at 800-399-4605. Remember, seeing a product as available on our website is not an indication of "in-stock" status.
Unless specifically agreed otherwise in this Contract, all sales are F.O.B. Seller’s facility. Seller may, in its discretion, select the carrier unless specified in advance by Purchaser. Title to the Goods shall transfer to Purchaser upon the earlier of full payment therefor and Seller’s delivery of the Goods per the agreed delivery terms. Risk in the Goods shall transfer to Purchaser upon Seller’s delivery of the Goods per the agreed delivery terms.
In some cases, we can ship products sooner, even the same day they are ordered, depending on stock availability and the workload on our technicians. If you need an order to arrive on a specific day, please call us and we will make every effort to accommodate your needs. If you need an item expedited is best to call us to alert us to your expedited need. We will try our best to accommodate expedited shipping, however expedited shipping is NOT guaranteed by StenoWorks and we are not responsible for any delays incurred by the shipping company. If in doubt about stock availability, please give us a call. Please note that problems processing your credit card or receiving your payment will delay your shipment. We are happy to accommodate you anyway we can, so please let us know if you need an order expedited.
While expected dates of delivery of goods are given in good faith, the same are not of the essence of or in any way terms of this Contract or representations of fact. All shipping dates given are approximate, and while effort is made to maintain schedules, Seller will not be liable for damages on account of delay. Seller shall not be responsible for reasonable or excusable delays nor shall the Purchaser refuse to accept delivery because of any such delays. Excusable delays include, without limitation, delays resulting from accidents, fires, floods, severe weather or other acts of God, strike, lockout or other labor difficulties, embargoes, government controls or other forms of intervention, inability to obtain labor, materials or services and other causes beyond Seller’s control.
In some cases, to expedite a shipment, an order (or parts of an order) will be shipped right from the manufacturer or distributor to you directly (called a "Drop Shipment"), and may arrive via a different carrier than the one you selected. You are not charged extra for this - we pick up any additional shipping charge for this. This does not apply to international shipments.
Shipping rates are calculated automatically using our shopping cart system. You can receive a shipping quote automatically by selecting the items you want to order by placing them in your "shopping cart" and then hitting the "estimate shipping and tax link". StenoWorks reserves the right to substitute a different shipping method if using that method doesn't impact delivery times to the customer. Example: You select UPS and we use FEDEX instead.
International shipping rates are calculated on the website and are the responsibility of the customer.
If you need to change or cancel an order, this must be done before the order has shipped and before the writer customization process has started. If an order is being customized and or ships before you get confirmation from us that it has been changed or canceled, you will be responsible for a 10% cancellation fee and all shipping charges. To change or cancel an order, send an email to [email protected] and/or call 800-399-4605. Your order is not considered changed or canceled until you get a confirmation from a customer service representative that the change or cancellation has been completed. If you send an email or leave a voicemail with us and do not get a confirmation, we have not received the cancellation/change and your order has not been canceled/changed.
If you refuse to accept delivery of a shipment, you will be responsible for all shipping charges (shipping charges from us to you and any shipping charges back to us, including any customs fees, where applicable).
If you are having a problem with something you purchased from us, we want to help. If it is a StenoWorks product, please call our tech support department at 800-399-4605 and we will personally help you to resolve your problem. If the problem is with another manufacturer's product, we will do our best to help you, but you may find that contacting the manufacturer directly is a more effective way of getting answers to difficult problems. If the manufacturer informs you that a product that is still under warranty is defective, we recommend that you ask the manufacturer to replace it for you directly to minimize your inconvenience and costs. If they insist that you return it to us (instead of replacing it for you directly), we will help you get the product replaced, but all shipping costs will be your responsibility.
If you are not satisfied with your writer purchase please consider requesting a replacement or a different writer. Normally a replacement writer can be shipped with free return shipping in a timely manner. All steno writing machines(non-rental) are returnable for a refund minus a 10% restocking fee, minus any charges for customization, expedited processing & shipping (including keytop, keypads, shimming installation,etc.) within 10 days of receiving your product, if proper return authorization is received. If the item has free shipping than the customer would also be liable for the cost incurred by StenoWorks to ship the item to you.
If the item you are not satisfied with is a not a steno machine, you may return it as long as it is in brand new condition with all packing materials and literature within 10 days from date of receipt with a 15% restocking fee. Any merchandise that needs to be returned for any reason (defective, unwanted, or otherwise) MUST be returned with all of the unaltered packing material, manuals, unfilled out warranty cards, etc., so be sure to retain these items in brand new condition for at least 10 days. Products returned in any other condition, or with any missing items will be returned to you at your expense. If the item has free shipping than you would also be liable for the normal ground shipping charge up to $40.00. All shipping costs are your responsibility.
All returns after 10 days, but no more than 30 days, must be approved by StenoWorks, Inc on a per item basis and at our discretion will be subject to a 25% restocking fee.
Note: Closeout items, discontinued items, custom orders, special orders, made to order items, items that specify "not returnable" on the product detail page and software are NOT RETURNABLE. It is the customer’s responsibility to contact us if a shipment does not arrive on the scheduled day, and to inspect the contents of the order when it does arrive. If there are any problems with the order (late, incomplete, damaged, etc.), we must be notified within 24 hours of the scheduled date of delivery, so that we can work with the shipping company to resolve any problems.
If you find that you need to return a product to us for any reason, please fill out our RMA form here. You may also call us at 800-399-4605 or send us an e-mail to obtain a Return Merchandise Authorization (RMA) number. When you call or e-mail us, please give us the following information:
- Your order number.
- A brief description of the nature of the return (changed mind, repair, exchange, replacement, defective, refund, etc.)
- Your contact information (name, address, daytime phone number and e-mail address)
We will give you a unique RMA# that MUST be written on the return shipping label. Do not write the RMA number on the package - only on the shipping label. Packages without RMA numbers on the label will be refused and sent back to you. Returns are to be shipped insured to the following address:
StenoWorks - Returns
7590 Northtree Club Dr.
Lake Worth, FL 33467
Please note these important exceptions:
- Due to their nature, the following product types cannot be returned for credit or refund: computer software, content on digital media such as CD, DVD, or tapes, consumable items like SD card media and batteries
- New textbooks may not be returned unless they are unopened.
- X-Chairs are returnable within 30 days with a 15% restocking fee and a $149.00 return shipping fee.
- Computer hardware and peripherals, Zuca bags, TravelPro cases, Carliss tripods, Sound Professional mics and accessories, X-Chairs and any additional items as noted are subject to the original equipment manufacturer’s warranties.
- Other than steno writers, any product that is customized such as chairs or certain microphone systems are not returnable.
- Due to manufacturer's packaging on some items, once these items are opened, they cannot be repackaged, and therefore cannot be returned. These products are noted in their descriptions.
- Products packaged in plastic clamshell containers cannot be returned if the plastic container has been cut or damaged.
- As always, please feel free to contact our Customer Service department with any questions or concerns. StenoWorks is here to serve you, and we want your experience with us to be a pleasant one. Thanks for choosing us, and enjoy!
Repairs/replacements are typically shipped back to you via standard UPS or FEDEX ground service within one week, however, if needed; we can provide expedited service and express shipping (additional charge for express shipping). Please call us (800-399-4605) or send us an e-mail for details.