What Is Package Protection?

StenoWorks Package Protection is an optional service that provides added peace of mind when purchasing merchandise from StenoWorks.

If your protected shipment is lost, stolen, or damaged during shipping or delivery, StenoWorks will arrange for repair or replacement of the affected merchandise at no additional cost once your claim is approved.

We handle claims directly, so you do not have to navigate a separate insurance company or complicated third-party claims process.

What's Covered?

How We Resolve Covered Claims

StenoWorks prioritizes replacing your merchandise rather than simply refunding your purchase.

For approved claims, we will arrange one of the following resolutions, depending on the circumstances:

• Replacement: We ship an identical replacement when available.
• Repair: If an item arrives damaged and can be properly repaired, we may arrange repair at no additional charge.
• Comparable replacement: For refurbished, used, or discontinued equipment, we may offer an equivalent replacement if the original model or configuration is unavailable.
• Refund: If a suitable replacement or repair cannot be provided, we will arrange an appropriate refund for the approved loss.

Any comparable replacement will be discussed with the customer before substitution. For approved claims, StenoWorks covers the applicable repair, replacement, and replacement-shipping costs.

How to File a Package Protection Claim

If something goes wrong with your shipment, we're here to help.

Coverage Eligibility and Limitations

Package Protection applies to eligible customer merchandise purchases shipped directly from StenoWorks to the customer, provided Package Protection was selected and purchased for that order.

Coverage applies to the original outbound shipment and the merchandise included in that protected shipment.

Shipments Not Covered

• Rental equipment return shipments
• Customer-initiated merchandise returns or exchanges
• Equipment shipped to or from StenoWorks for repair or service
• Shipments that were not enrolled in Package Protection
• Losses caused by incorrect or incomplete shipping information provided by the customer
• Mechanical breakdown, product defects, or normal wear unrelated to shipping
• Losses arising from fraud or intentionally false claims

Package Protection is separate from any applicable StenoWorks product warranty, manufacturer's warranty, or extended protection plan.

Approved claims are subject to verification of the loss, damage, or theft and confirmation that Package Protection was purchased for the eligible shipment.

Frequently Asked Questions

Is Package Protection mandatory?

No. Package Protection is optional, and you may choose whether to add it during checkout.

Will I have to pay shipping again if my package is lost?

No. If your protected shipment is confirmed lost and your claim is approved, StenoWorks will ship the replacement at no additional charge.

What if my package is marked delivered but I never received it?

Check your delivery location and with anyone who may have accepted the package. If the package cannot be located, contact StenoWorks. We will review the carrier's delivery records and investigate the missing shipment or possible theft.

What if my refurbished steno machine cannot be replaced with the exact same model?

Because refurbished equipment availability can vary, we will work with you to find a suitable comparable replacement. If an appropriate replacement or repair is unavailable, we will arrange a refund for the approved covered loss.

Do I need a police report for package theft?

Theft claims for merchandise valued over $300 require supporting documentation. This may include a police report or other documentation reasonably sufficient to verify the theft. We may also request supporting information for lower-value claims.

Does Package Protection cover shipping damage?

Yes. Eligible damage caused during shipment is covered. For an approved claim, we will arrange appropriate repair or replacement without additional repair or shipping charges.

Does Package Protection cover rental returns or equipment sent for repair?

No. Package Protection is intended for eligible customer purchases shipped from StenoWorks. Rental returns, customer merchandise returns, and repair shipments are not included.

Is Package Protection the same as an extended warranty?

No. Package Protection addresses eligible shipping loss, theft, and damage. Product warranties and extended protection plans address different equipment-related issues and are governed by their own terms.