Shipping FAQ's

StenoWorks, Inc.
3599 23rd Avenue S, Suite #11
Lake Worth, FL 33461

Yes. If you are near Lake Worth, call us before stopping by with your equipment for an evaluation. For service drop-offs, please complete the service form first. Visit our Location & Directions page for a map, driving directions, business hours, and parking and arrival details.

Protect the LCD screen with bubble wrap or padding. Wrap or pad the writer so it fits securely in its carrying case, if you are sending one. Use the original box and packaging if they are in good condition, or a sturdy new or like-new cardboard box with foam, packing peanuts, or newspaper. Allow 2–3 inches of cushioning on every side, including above and below. Pack firmly so the writer cannot move inside the box. For service shipments, see the accessory guidance below.

Follow the same cushioning instructions. Bubble wrap the writer or place it in a plastic bag to keep packing materials out of the machine.

A business such as Pack N Ship or The UPS Store can help with packing and shipping. These services can be costly: most charge a shipping premium in addition to charges for the box and packing materials.

UPS, FedEx, and USPS are the choices listed in our shipping FAQ. Compare cost, location, and service, and contact the carrier for details.

• UPS: 1-800-742-5877 (1-800-PICK-UPS)
• FedEx: 1-800-463-3339 (1-800-GOFEDEX)
• USPS: 1-800-275-8777 (1-800-ASK-USPS)

The price depends on package weight, box dimensions, distance, and the service selected. Use a carrier’s online rate calculator with destination ZIP 33461. A writer with accessories is approximately 15 lb; use the actual packed weight and dimensions for your shipment. Order shipping charges are calculated at checkout unless otherwise stated.

Unless other arrangements have been made, the customer pays shipping, packing, and insurance. Exceptions include qualifying writer purchases with free shipping and basic insurance, applicable StenoCare contracts, and warranty repairs being returned. These exceptions use Ground shipping; the customer pays for an upgrade. Check the applicable purchase, contract, or warranty terms for your shipment.

We do not call to confirm receipt because of the volume of packages. Keep your tracking number and check delivery online. Rental returns have a separate check-in process: a confirmation email is sent after receipt and check-in or inspection.

Shipping dates and delivery estimates are approximate unless StenoWorks expressly agrees otherwise in writing. Refurbished, configured, tested, customized, or built-to-order items may need additional processing before shipment. See our Shipping & Returns policy.

For a writer shipped back after servicing, the quoted shipping charge covers transportation only. Shipping insurance is optional and must be requested before the repaired writer is shipped. The cost is approximately $1.20 per $100 of replacement value.

Free shipping with basic shipping insurance is available on eligible writer purchases. Review the product listing and checkout for the shipping offer that applies to your order. Upgraded shipping and optional package protection are separate from the included basic service.

An optional paid add-on, powered by ShipTect, for packages that are lost, stolen, or damaged during shipping or delivery. It is selected by default on our website. You can untick it before purchasing; review the displayed price and protection information.

Eligible writer purchases include free shipping with basic shipping insurance. Carrier coverage follows the carrier’s claim process and terms. StenoWorks Package Protection lets us review and resolve a protected shipment issue directly, without waiting for the carrier’s approval. ShipTect is not an insurance company and does not decide claims.

It gives you one familiar point of contact—StenoWorks—if a protected shipment goes wrong. After confirming loss, theft, or damage, we can arrange a replacement shipment or a full refund. If you request delivery without a signature, you accept liability for theft of the delivered package as explained below. StenoWorks determines the appropriate resolution. No specific resolution time is guaranteed.

Contact StenoWorks directly at 800-399-4605 or customerservice@stenoworks.com. Our team handles the review and customer service. Keep your packaging, labels, and contents as described in our shipment-issue FAQ below.

Yes. A signature is required for all purchased writers and for serviced writers shipped back to customers. This helps ensure your writer is handed to someone rather than left unattended.

Yes. To request no-signature delivery, send StenoWorks an email before your writer is shipped. Please identify your order or service request and clearly state that you are requesting delivery without a signature. By requesting no-signature delivery, you accept liability for theft of the delivered package rather than StenoWorks or the shipping carrier. Send your request to customerservice@stenoworks.com.