1. What is your shipping address?
StenoWorks, Inc., 3365 Lake Worth Rd, Suite #10- Palm Springs - FL - 33461
2. I live near Lake Worth, FL; can I just bring my equipment to you?
Absolutely, we encourage all our local customers to simply give us a call first and then stop in with your equipment for an evaluation.
3. How do I pack a steno machine and its accessories? What type of box or packing is best for steno machines?
It is important to bubble wrap or pad the LCD screen. The steno machine itself can be bubble wrapped or padded to fit securely inside the carrying case. The box should be new or like new of sturdy cardboard with either foam, peanuts, or newspaper as packing. If you still have the original box and packaging and it is in good shape, then we would suggest using that. The box should be large enough that there is at least 2 to 3 inches of packing material around the top, bottom, and sides of the equipment. It is important to pack it tight; the writer should not be able to move inside the box during shipping.
4. I am shipping a writer without a case. How do I ship just a writer?
Use the above packing instructions to secure the equipment, but make sure the writer is either bubble wrapped or in a plastic bag to ensure the packing materials do not get inside the machine.
5. Should I use a third-party shipping company like Pack N Ship or The UPS Store.
Using a packing/shipping company solves the problem of how to ship properly, but it can be costly. Most charge a premium for shipping in additional to the cost of the box and shipping materials.
6. What shipping service should I use?
Basically, you have three choices: UPS, FEDEX or the US Postal Service. Which one you select depends on several factors like cost, location, service, etc. Contact the shipping company for details.
7. How do I contact the shipping company?
United Parcel Service: 1-800-PICK-UPS (1-800-742-5877) or http://www.ups.com
Federal Express: 1-800-GOFEDEX (1-800-463-3339) or http://www.fedex.com
US Postal Service: 1-800-ASK-USPS (1-800-275-8777) or http://www.usps.com
8. How much will it cost to ship?
The cost depends on multiple factors like the weight of the items, the dimensions of the box, the distance to/from our location in Florida, and the service selected. You can get a good idea by going to any of the shipping services’ websites and putting in the approximate weight (steno writer with accessories – approximately 15 lbs) and the destination zip which is 33463.
9. Who pays for shipping?
The customer pays for all shipping, including packing and insurance unless other arrangements have been made. The exceptions are if the purchase comes with free shipping, you have a StenoCare contract, or a warranty repair is being returned. Ground shipping is used for these exceptions. The cost to upgrade the shipping is the responsibility of the customer.
10. How will I know when you received my writer? Will you call me when it arrives?
No, due to the volume of packages we do not call with confirmations. All shipping services have a tracking number that if you check online will show you exactly when the package was delivered.
11. Is shipping insurance included?
No, all our quoted shipping prices do not include shipping insurance unless you specifically request insurance. The cost is approximately $1.20 per $100 of replacement value. The chances that your package is lost or damaged is very low, however it is always a good idea to purchase insurance just in case. All purchased writers are shipped by us with basic service and insurance, free of charge.
12. When returning the writer to me after servicing, will a signature be required?
Yes, to ensure that the package is received safely and not left on a porch, a signature is required. The customer can waive that requirement but doing so releases StenoWorks of all liability.
13. I am sending in a writer for service what should I send?
To ensure the safe transport of the writer, follow the instructions in question #5 for packing the writer. Please do not include accessories like tripods, etc. and carrying cases, unless it's a jetpak that will help protect the writer. If you are having connection issues, then send the rt cable. If you are having charging issues, then send the charger. Other than problem items, do not send accessories because they will only add to the cost of shipping and will void any offer of free shipping back to you.
14. I am planning on using a special foam-lined custom box for shipping. Will you return the same box back to me when you return the writer?
Yes, we will return any special shipping boxes back to you, unless the box is deteriorated or damaged. In that case, we will contact you with options or replace
15. Should I include media with the writer, like SD cards or floppy disks, if I’m sending my writer in for servicing?
Generally, we would recommend removing any floppy disks from the writer's disk drive before shipping. As far as other media, it is not necessary unless there is a specific issue with that SD card, etc. We will preserve all data on any media sent along with the writer.